Maryland Obamacare Exchange launch hampered by multiple glitches


The Baltimore Sun reports:

The state marketplace where the uninsured can buy health plans beginning Tuesday is ready for business, but state health officials are prepared for glitches in the system.

Maryland Health Connection almost immediately began having problems after its scheduled 8 a.m. launch.

Officials cited “connectivity issues” but could not immediately provide a more thorough explanation of the problems being experienced. On social media, officials told people to come back to the site at noon.

The actual message posted on Facebook:

We are currently experiencing connectivity issues on Please come back and visit the site at noon. Thank you!

And, within the past 15-20 minutes this message went up:

The Consumer Support Center (toll-free call center) is presently experiencing unexpected connectivity problems. We expect to resolve these issues within the next hour. Thank you for patience.

Maryland is one of the states that is actually running its own exchange, so I guess these glitches aren’t a surprise. Of course, they probably could’ve spent a little more time on their IT infrastructure ahead of the launch, but they were spending time and money on marketing stunts like enlisting the Baltimore Ravens to help sign people up for Obamacare.

Jeff Quinton

Jeff Quinton is a native South Carolinian who moved to the Baltimore area in 2006. He has been aggregating and blogging since 1998. His work experience includes radio news reporting, web design for government agencies at the state and federal level, and working in social media and communications for a DC public policy organization. Quinton is a military veteran of the Army National Guard (where he served as an intelligence analyst)a nd an Eagle Scout.